Privacy Policy

1. Introduction

YARE, operated by Northino Tech Ltd. ("we," "us," or "our"), is a marketplace platform that connects content creators with professional translators and voice artists. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and web platform (collectively, the "Service").

We are committed to protecting your privacy in compliance with the Nigerian Data Protection Act (NDPA 2023), the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.

Contact Information:
Northino Tech Ltd.
S60 Maiduguri Road, Kano, Nigeria
Email: info@northino.com

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, profile photo, and user role (creator, translator, or voice artist)
• Profile Information: Professional details, language pairs, specializations, work experience, portfolio samples, certifications, and payment information
• Content Data: Documents, text, audio files, video files, and other materials you upload for translation or voice-over services
• Payment Information: Billing details processed securely through our payment provider (Paystack). We do not store complete payment card details
• Communications: Messages exchanged with other users, support requests, and feedback

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App features used, pages viewed, time spent, interaction patterns, and crash reports
• Location Data: Approximate location based on IP address (we do not collect precise GPS location)
• Log Data: IP address, browser type, access times, and referring URLs
• Cookies and Similar Technologies: Session cookies, preference cookies, and analytics cookies

2.3 Information from Third Parties

• Social Login: If you sign in using Google, we receive your name, email, and profile picture
• Payment Providers: Transaction confirmation and payment status from Paystack

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide translation and voice-over services, match creators with translators/voice artists, and facilitate project completion
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Payment Processing: To process payments, manage subscriptions, and handle refunds
• Communication: To send notifications about projects, account updates, and respond to inquiries
• Platform Improvement: To analyze usage patterns, improve features, fix bugs, and enhance user experience
• AI Model Training: To improve our AI translation and voice-over models using anonymized content data. All personal identifiers are removed before use
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional communications (with your consent, and you may opt out at any time)

4. How We Share Your Information

We share your information only in the following circumstances:

• Service Providers: With translators and voice artists assigned to your projects (bound by confidentiality agreements)
• Third-Party Services: With trusted service providers including cloud hosting (AWS), payment processing (Paystack), email services, and analytics tools
• Legal Requirements: When required by law, court order, or to protect our legal rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee confidentiality agreements
• Secure cloud infrastructure with backup and disaster recovery

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

6. Data Retention

We retain your information as follows:

• Account Data: Retained until you request account deletion
• Transaction Records: Retained for 7 years as required by financial regulations
• Project Files: Deleted 12 months after project completion unless you choose to store them longer
• Anonymized AI Training Data: Translation and voice-over content is anonymized and retained indefinitely for AI model improvement. This data cannot be linked back to you
• Communications: Retained for 2 years for support and dispute resolution

7. Your Privacy Rights

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Data Portability: Receive your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications
• Restriction: Request limitation of data processing
• Object: Object to certain types of processing
• Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at info@northino.com. We will respond within 30 days.

8. Children's Privacy

YARE is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately. If you believe a child has provided us with information, please contact us at info@northino.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria, including the United States and European Union, where our service providers are located. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and basic functionality (cannot be disabled)
• Analytics Cookies: Help us understand usage patterns (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect functionality.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website and app
• Sending an email notification to registered users
• Displaying an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using YARE, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our Service.